Refunds policy

At Golden Pages Publishing, we are committed to delivering high-quality publishing, editorial, branding, marketing, media, and distribution services in a timely and professional manner. Every project is individually tailored to each Author and involves the allocation of professional personnel, production resources, scheduling, and administrative support.

Because our services are customized and often begin immediately after an agreement is executed, the following Refund Policy governs all cancellations and refund requests.

1. Author Authorization to Begin Services

By signing the Service Agreement and submitting payment, the Author expressly authorizes Golden Pages Publishing to commence work on the project immediately.

The Author understands and acknowledges that once professional services have begun, cancellation rights may be limited or eliminated in accordance with this Refund Policy due to the commitment of company resources, personnel, scheduling, and production efforts.

2. Seven (7) Calendar Day Cancellation & Refund Window

Refund requests are eligible for consideration only if all of the following conditions are met:

• The request is submitted in writing within seven (7) calendar days from the date the Service Agreement is fully executed by both parties.

• No material performance of the contracted services has commenced.

• No project resources have been substantially allocated to the Author's project.

All cancellation requests must be submitted in writing to Golden Pages Publishing through the designated company email address.

3. Administrative Setup Fee

If a cancellation request is approved within the seven-day period and before any professional services have commenced, Golden Pages Publishing will deduct a USD $150 Administrative Setup Fee from the refundable amount.

This fee covers costs already incurred, including but not limited to:

• Client onboarding

• Project creation

• Internal administration

• Account provisioning

• Scheduling

• Initial consultation preparation

• Internal project coordination

4. Commencement of Professional Services

Once Golden Pages Publishing has materially commenced performance of the contracted services, payments become non-refundable because professional services have already been rendered and company resources have been committed specifically to the Author's project.

Material performance includes, but is not limited to:

• Project onboarding

• Manuscript receipt or evaluation

• Submission or review of author questionnaires

• Editorial assessments

• Publishing consultations

• Strategic publishing recommendations

• Marketing consultations

• Book positioning analysis

• Cover design concepts

• Interior formatting

• Metadata preparation

• Copyright guidance

• ISBN processing

• Brand development

• Website planning

• Promotional planning

• Book trailer preparation

• Media planning

• Publicity strategy

• Scheduling of interviews or promotional appearances

• Distribution preparation

• Any custom creative, editorial, publishing, or consulting work performed on behalf of the Author.

Because these services are individually customized and cannot be returned, transferred, or resold once performed, payments made for completed professional services are considered earned.

5. Customized Professional Services

Golden Pages Publishing provides customized professional publishing and consulting services rather than mass-produced consumer products.

Each project is uniquely developed for the individual Author and requires dedicated professional time, creative effort, and specialized expertise.

Accordingly, completed work cannot be returned, reused, or resold once produced.

6. Project Delays Caused by the Author

Golden Pages Publishing shall not be responsible for delays resulting from:

• Failure to provide requested materials

• Delayed manuscript submissions

• Failure to respond to communications

• Missed approval deadlines

• Changes requested after work has commenced

• Extended periods of inactivity by the Author

Such delays do not constitute grounds for cancellation or refund.

7. Continuation of Services

If a refund request is denied because services have commenced or because the refund period has expired, the Author remains fully entitled to receive all contracted services under the Service Agreement.

Golden Pages Publishing will continue performing the agreed services unless both parties mutually agree in writing to terminate the agreement.

8. Project Documentation

To ensure quality, accountability, and accurate project management, Golden Pages Publishing maintains detailed project records, including but not limited to:

• Signed agreements

• Payment confirmations

• Email correspondence

• Project timelines

• Consultation records

• Questionnaires

• Manuscript submissions

• Editorial work

• Design drafts

• Production schedules

• Marketing materials

• Client approvals

• Internal project logs

These records may be used to verify the commencement and completion of contracted services.

9. Payment Disputes

Golden Pages Publishing is committed to resolving concerns fairly and professionally. Before initiating a payment dispute, bank reversal, or chargeback, the Author agrees to contact Golden Pages Publishing and allow a reasonable opportunity to resolve the matter through direct communication.

Nothing in this policy limits any legal rights that cannot be waived under applicable law.

10. Author Acknowledgment

By signing the Service Agreement and submitting payment, the Author acknowledges that they have:

• Read this Refund Policy in its entirety.

• Understood the terms and conditions contained herein.

• Authorized Golden Pages Publishing to begin work immediately.

• Understood that customized professional services become non-refundable once material performance has commenced.

• Agreed that the Administrative Setup Fee may apply where applicable.

• Accepted this Refund Policy as part of the Service Agreement.

Golden Pages Publishing is committed to delivering professional publishing services with integrity, transparency, and respect for every Author. We encourage all prospective clients to review this policy carefully and to contact us with any questions before signing an agreement or submitting payment.